E-Commerce boxes and packages are a must if you want to maximize customer satisfaction and cut costs. In this article, we will go over some of the reasons why you should consider using eCommerce boxes and packaging.
E-Commerce Boxes Vs Postal Boxes
When you are deciding between E-Commerce packaging and postal boxes, you’ll need to take several factors into account.
· Speed
· Delivery
· Efficiency
· Unboxing experience
Whether you are a small independent business or are a larger corporate business selling high volumes of product, eCommerce packaging could help save your business time and money.
Fast E-Commerce Packaging = Happy Customers
In the current day and age, everyone wants their goods to arrive the second they have pressed the purchase button! The quicker you can send out your products, the better you will look against your competitors. You only have to have a scan through product reviews on a website to see that speed of delivery is regularly mentioned.
What does speed have to do with eCommerce packaging though? You need to make sure that you can quickly package your items, but that you don’t compromise on the unboxing experience. Rather than just popping your products into a standard cardboard box, a custom postage box with your own branding on it would be the perfect fit.
Also making sure your product is safely and securely packaged with high quality packaging will mean less returns.
Save Your Business Time & Money
Now that is a game-changer for any size business! You might be under the impression that your bog-standard cardboard boxes are already serving their purpose, so what good is it in spending money on bespoke eCommerce boxes? Even if something is working within your business, it is always good to take the time to review your processes and procedures to see if any improvements can be made. This also includes your packaging strategy
The best outcome is a box size that fits the product snugly without requiring extra filler material.
Also worth bearing in mind is when was the last time that you calculated how long each order takes to pack?
Once you have how long each order takes to pack, work out the hourly labour cost. Then multiply that figure by the number of orders you ship each year. Staggered by the cost you end up with? A packaging review could well be in order!
Improved Customer Experience
The first impression a customer has of your brand is often the one that sticks. Incorporating an unboxing step into your eCommerce boxes and packages can avoid appearing like an uninvited sales pitch. It also shows that you care about the satisfaction of your customers.
It’s no secret that customer loyalty drives business success. Therefore, you must make sure to deliver an improved Customer Experience with eCommerce boxes.
You will have heard more and more about the ‘unboxing experience’ and how you need to wow your customers to grow your team of brand advocates. Whilst the actual delivery of your product to your customers is not something you can control, don’t dismiss this part of the process. For example, are you finding that your postal boxes are arriving squashed and with dented corners? Could you use smaller letterbox boxes for your products instead?
The unboxing process can also be used to engage customers, as they are more likely to share their experience with friends. Adding a call-to-action card in the box encourages customers to share their experiences online using a specific hashtag or social media handle. Branded boxes add value to your brand because they create layers to the unwrapping experience, creating anticipation and excitement. It makes customers feel like they got more than just an order.
Add Value to Your Brand
It isn’t just the influencers you see on social media who should get to enjoy the unwrapping experience when your products arrive on their doorstep. If you invest in customising your packaging, this will add value to your brand overall. The more that customers believe in your brand, the more they will tell their friends and family about your products. You will turn them into your own little selling team!
You can easily improve the overall aesthetics of your packaging and increase your brand value with an attractive eCommerce box. Choosing the right materials such as white postal boxes and printing is essential for a brand’s image. Use stickers for more than just freebies. Stickers can also be used to seal the boxes.
Which E-Commerce Packaging Is Right For Your Business?
There are lots of times when bespoke postal boxes may be the right fit for an eCommerce business. In smaller businesses, when time is not an issue, cardboard boxes are more frequently used. This is because they look professional and are easy to customise with tissue paper and printed tape. Cardboard boxes are also great for the environment, which is very important as consumers are becoming more aware of the importance of purchasing from sustainable brands.
One limitation of a cardboard box is that they are usually supplied flat and need assembling. Perfect if you are a start-up business and don’t have the facility to store lots of packaging. However, they do take time to put together. eCommerce packaging, on the other hand, are easy to assemble as they have a ‘pop-up’ construction. They also come with anti-theft tabs so you can rest assured your products will land safely in the hands of your customers.
If you would like some assistance in choosing the right eCommerce boxes and packages for your products, give the team at Quickbox a call on 01472 868047, or drop us an email on sales@quickbox.co, we are more than happy to help.
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